FAQ

What is the cancelation policy?

Our cancelation policy is the following:

  • Cancelations made 30 days or more before the check-in date: Refund of the total amount paid minus a cancelation fee of 10% of the amount paid or $100 – whichever amount is greater.
  • Cancelations made fewer than 30 days before the check-in date: Non-refundable

When will I be charged the remaining balance?

The remaining balance will be automatically charged to the card on file 30 days before your check-in date. 


Can I pay with someone else’s credit card? 

West Indies requires the renter to pay with a credit card with his/her name. Failure to do so could result in the reservation being canceled without notice. 


Do I have to fill out any paperwork? 

West Indies will send the guest a rental agreement via Kigo once the payment is received. For the reservation to be confirmed, the guest must sign the rental agreement and upload a picture ID (driver’s license or passport) matching the name on the credit card used. Failure to do so could result in the reservation being canceled without notice.


What if I do not want to send a copy of my license and credit card?

You can book any of our properties via Airbnb if you do not want to send a copy of your license and credit card. To do so, please visit www.airbnb.com/p/westindies


Are pets allowed?

Pets are not allowed at our properties.


Is smoking allowed?

Our properties are 100% non-smoking. 


Do you provide basic amenities? 

We provide the disposable amenities necessary to get your vacation off to a comfortable start. These amenities include 1 set of hotel-size soaps and shampoos per bathroom, 3 garbage bags, 2 rolls of paper towels, 2 rolls of toilet paper per bathroom, 1 dish soap, 1 dish sponge, and a small amount of laundry detergent (if the property has a washer/dryer). 


We do not provide unlimited disposable amenities. It is the guest’s responsibility to review what is included in the property and stock up with whatever else may be needed for the duration of their stay. 


Are towels, linens, etc, included? 

All of our properties are outfitted with freshly laundered bed linens and towels. We provide 2 bath towels per guest and 1 beach/pool towel per guest. Our properties typically include at least 2 beach chairs and an ice cooler.


I’m planning a brunch – would it be possible to invite more than the maximum occupancy if the guests don’t stay overnight? 

We have a strict maximum occupancy. Guests are not allowed to have more than the allowed number of guests at the property at any given time. This includes visitors.


I’m interested in your rental program; who do I contact?

You may send an email to reservations@staywestindies.com. Please include your full name, email, and phone number and a West Indies representative will be in contact within 24-48 hours. Please leave as many details as possible (location, # of bedrooms, # of bathrooms, etc).


Where can I reach you if I have other questions?

Our preferred method is to write to us at reservations@staywestindies.com. We are available Monday through Friday from 9:00 am to 6:00 pm.